New dental software, new phone system, new music options, new electronic claims submission.....we are learning a lot.
Earlier this month we switched from a land line phone system to an VOIP phone system. The concept that one phone number can handle all our phone calls at the same time was a little hard to get used to. No one should ever get a "busy" signal again when they call our office. At the front desk alone, we can now handle up to 12 calls at the same time. When I leave the office on Tuesday night, I now take a phone home with me,plug it into my router, and now I can answer the phone at home. Same thing on the weekends. With the remote access I have from home I can schedule, answer all billing questions, e-mail x-rays, pretty much do all things, except dentistry, that is done at the office.
When we ported our land line number our dial up electronic claim submission also went away - which turned out to be a great thing. With a little luck, and a lot of research, we found a company who submits electronically, verifies eligibility, and can send statements if we'd like them to.
As far as the music goes.....let me know what you like to listen to and it will be playing at your next visit!